I don't know how to take the load off my front desk
Team training: inquiries, CRM and AI tools
We teach front desk staff and managers to reply fast and to a standard, work alongside the bot and the CRM, and use AI in their daily work. Online or at your place in Phuket.
- Front desk staff
- Managers
- Online and on site
- Corporate groups
A bot and a CRM won't help if the team works the old way
The most common reason automation doesn't pay off: the front desk doesn't pick up clients after the bot, doesn't log inquiries in the CRM, and everyone replies in their own way. We train on your real conversations, not on made-up examples.
New front desk staff
What do I say if a client asks for a discount?
Reply standards, scripts, common situations worked through.
The team after the bot launch
The bot passed me a client. What now?
How to pick up the conversation, how to work with the summary and the CRM.
Managers and owners
How do I see which staff member is losing clients?
Reports, reply speed tracking, reviewing conversations.
The program
- Reply speed and standardsHow many minutes to reply, what to write first, how to get to a booking.
- Working with the botWhen the bot hands over a client and how to carry on the conversation.
- CRM disciplineEvery inquiry in the system, statuses, tasks, reminders.
- AI for the teamReplies, translations, social media posts, going through reviews.
- Real conversations reviewedOn your own chats: what worked and where a client was lost.
- Follow-up after trainingA week later we look at the conversations and numbers and give feedback.
How we launch
Diagnosis
We read your conversations, check reply speed and see where clients drop off.
A program for you
We put together modules for your team and your problems.
Sessions
Online or on site, using your real examples.
Check
A week later we go through new conversations and numbers.
Timelines
Changes in reply speed show up in the first week after training, as long as the manager keeps checking. We leave a simple checklist for that.
The first published case for this service will appear here. We don't make up numbers.
Team training
Take it on its own or in the “System” package with other services. The exact quote comes after a short call. The demo before payment is free.
Included in the “System” package, on its own on request
Questions
How long is the training?
It depends on the team and the goals. We suggest the program and length after the diagnosis.
Can you train just one front desk person?
Yes, there's a one-on-one format. For groups there's a corporate format.
Is it part of a package?
Front desk training is included in the “System” package. You can also order it on its own.
Often taken together
Not sure where to start
Tell us how many front desk staff you have and what's not working.